Once your order is confirmed and full payment is received, we promptly fulfill and prepare it for packaging within 24hrs. To ensure timely delivery, any order placed before 5pm is shipped out on the same day, while orders placed after 5pm will be dispatched on the next business day. This streamlined process allows us to maintain high-quality standards for our handmade chakra bracelets and stationery while providing efficient shipping to our customers.

If your order is marked as delivered but you have not received it, first check around your delivery location, including with neighbors or any secure drop-off areas. If your order was shipped via USPS, please visit your local post office and speak directly with the supervisor, as they may provide additional information or locate your package. Alternatively, you can file a missing mail claim online at usps.com for further assistance. Contacting us at STUDIO DWYJ with your order details after these steps can also help us support you in resolving the issue promptly. If your order was shipped via UPS or DHL, please visit your local UPS or DHL store and speak directly with the supervisor, as they may provide additional information or locate your package. Make sure to provide them the tracking number. Without it, they won't be able to track your package.

Yes, we provide international shipping for all our handmade chakra bracelets and stationery products. We partner with reliable carriers including USPS, DHL, and UPS to ensure your order arrives safely and promptly worldwide. Shipping options and delivery times vary depending on the destination, and customers will receive tracking information once their order ships. Please note that customs duties or import taxes may apply based on your country's regulations. Our team is committed to offering secure packaging and excellent service to deliver your items with care, no matter where you are located.

At STUDIO DWYJ, we strive to ensure timely delivery of all handmade chakra bracelets and stationery items. If your tracking information shows no movement, it could be due to several factors. For domestic shipments, adverse weather conditions or regional disruptions may cause temporary delays in transit. For international orders, packages must clear U.S. customs, which can sometimes take additional time depending on inspection processes and regulations. Please rest assured that once cleared, your package will continue on its journey promptly. If your package remains stationary for an extended period, feel free to contact our shop for further assistance.

At STUDIO DWYJ, all products, including our handmade chakra bracelets and stationery, are crafted and managed by a single operator, which means we do not offer returns or exchanges. Unlike larger retailers such as Target or Amazon, we do not charge any restocking fees because our shop operates on a smaller, more personal scale. We encourage customers to review product descriptions and contact us with any questions before purchasing to ensure complete satisfaction, as once an order is placed, it cannot be modified or returned.

We truly appreciate the enthusiasm and support from influencers passionate about our handmade chakra bracelets and stationery! However, at this time, STUDIO DWYJ does not offer free products in exchange for TikTok advertisements or influencer promotions. We focus on providing everyone with our unique creations through our online shop, and all purchases must be made directly. Stay connected with us for future updates, new products, or special offers—your support means the world to us!